Team Hancock Announces 2022 Employees of the Year

A true team player, Kyle is very approachable and wants to help more employees become proficient on the moulder, always sharing his wealth of ‘process knowledge’ and assisting his workmates. Kyle is a ‘go-to’ person, answering any questions his teammates might have and an all-around great coworker. Whether it is his hallmark smile and positive attitude, or his wise cracks to help lighten the mood and pass the day, Kyle makes work fun! He is a key member of a world-class moulder crew.  Congratulations, Kyle, on earning Bethel’s 2022 employee of the year award!            

Stephan joined Team Hancock in 2020, and he has shown growth on both personal and professional levels consistently year-over-year. Over the last year, the Brunswick logistics team has dramatically improved in areas that Stephan has a direct influence on—from customer service, team culture, accuracy of loads leaving, and efficiency, Stephan has made a tremendous impact. Stephan’s coworkers overwhelmingly nominated him for this honor –he has a direct effect on our ‘Everybody Leads’ culture. Thank you, Stephan, we appreciate all that you do! 

With our facility growing we had a need for more strength in our parts department to help assist our maintenance team. Marty was the clear choice. He now has been in this role for several years. Marty does an incredible job keeping our mill moving forward, is productive, and extremely professional with our vendors. Marty is also Casco’s mentor leader for all new employees and is a perfect fit in this role. Additionally, he schedules, organizes, and tracks offsite repairs, vehicle service and repairs, extinguisher and suppression vendor inspections, and more. The entire Casco team is very appreciative for all that he does for our facility and Hancock lumber. Thank you, and congratulations, Marty!

Courtney joined the Accounts Receivable team in 2017 has been an integral part as well as an invaluable member since that time.  Her personal growth has expanded exponentially through her 5-year tenure due to her willingness to learn and expand her AR knowledge and capabilities.  She is always willing to jump right and assist customers as well as the team at any point that is needed.  She always goes the extra mile and is such a great team player.  Her energy, positive attitude and can-do attitude makes her a pleasure to work with.  She has expressed interest in taking on expanded responsibilities from the get-go and she moved to Assistant Credit Manager late in 2022.  Great job Courtney and thanks for adding so much value to our Team!

Joe Bates is a dedicated 32-year team member at the Madison Lumber facility.  Joe takes great pride in his operation of the kiln drying process, and in the quality of his dried lumber.  He is always planning ahead with regard to kiln schedules and implications they have for steam demand and boiler operation.  In addition Joe efficiently manages mill product shipping and coordinates with truck drivers, sales, and office team members.  He always treats others with respect, lends a helping hand often without being asked, and can be counted on to go above and beyond the call!

Since joining the team in August of 2021, Sandy has made a fantastic impression on fellow employees and customers.  North Conway continuously receives positive feedback from customers about how helpful and pleasant Sandy is to work with on job sites.  Each day, Sandy comes to work with a contagiously positive attitude, and truly embraces the ‘everybody leads’ culture that we strive for at Hancock Lumber.  She does puts safety first and looks for ways to help the team out in her down time. Thank you, Sandy, for all you do and congratulations on being North Conway’s Employee of the Year!

From the beginning, it was clear from Scott’s personality that he would fit right in at Hancock. Scott took no time stepping up to learn every single job at the store where he started. He always asked follow questions about why we did stuff. He is a natural idea factory.  In just a few years he raised his hand to run Casco Retail (in a time of need). It needed a lot of personal care and attention…which Scott gave it. A few years after that he took on the same challenge as GM in Brunswick. And now, he has taken on a new challenge at the ROC.

As you all know Scott is in the perfect position. His coaching style, attention to detail, and dedication to finding solutions is unparalleled. He has raised the Helpdesk Bar is a new level and he is having the time of his life in his perfect job. Scott was not afraid at each opportunity to take a risk knowing Hancock had his back. 

We are so glad Scott is on Team Hancock and willing to try jobs—always looking (and learning) for the best fit!

Crystal is a great teammate to all and a shining example to the rest of us of what customer service should look like.  She always puts in the extra effort to make sure that customers have a positive experience.  Her effort and attention to detail is a huge help, as is her communication and follow up with clients. Crystal understands every kitchen related process very well and plays a key role in getting our kitchens received and shipped out to customers. She always makes sure that our kitchen showroom is looking good and is ready for business.  Crystal is a critical part of the kitchen design and sales process in Windham—and, her customer service never disappoints. We are thankful that Crystal is part of Team Hancock —congratulations, Crystal!

Sarah is a key member of our awesome counter crew in Yarmouth known for the ability to get customers in and out in record time, while leaving with a smile on their face. In addition Sarah has become a key member of our merchandising and replenishing team. She adds the finishing touches to make sure the store is easy to shop and well stocked. It doesn’t stop there however….Sarah is also on the safety committee and is one of our new employee mentors. As a tremendous supporter and contributor to an “everyone leads culture” Sarah is able to help new employees understand and guide them through the responsibilities that goes with it. Thanks for your stewardship!